Terms of service

Terms of Service

OVERVIEW

This website is operated by DDV Gift Studio. Throughout the site, the terms “we”, “us” and “our” refer to DDV Gift Studio.

DDV Gift Studio offers this website and online store to provide you with carefully curated gift boxes and personalised gifts. By visiting our site and/or making a purchase, you agree to be bound by these Terms of Service, as well as our Returns & Refunds Policy, Delivery Policy and Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, please do not use our Services.

We reserve the right to update these Terms at any time. Any changes will be posted on this page, and your continued use of the website after such changes means you accept the updated Terms.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years old.

You agree not to use our products or Services for any illegal or unauthorised purpose. You must not transmit any viruses, worms or destructive code. Any breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders or close accounts at our sole discretion.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or products without our express written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that all information on our website is accurate. However, we cannot guarantee that all content is always complete or up to date. Any reliance on the material on this site is at your own risk.

SECTION 4 – PRODUCTS AND PRICES

We make every effort to display our gift boxes and products as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings.

All prices are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

SECTION 5 – ORDERS AND BILLING

Placing an order is an offer to purchase. We reserve the right to accept or decline any order. Your order is not accepted until we send you an order confirmation email.

You agree to provide accurate, current and complete billing and shipping information.

SECTION 6 – RETURNS, REFUNDS AND PERSONALISATION

All returns and refunds are governed by our Returns & Refunds Policy.

Please note that personalised, custom-made or made-to-order gift boxes are non-returnable unless the item arrives faulty or damaged. This is because these items are created specifically according to your instructions.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website — including product designs, gift box concepts, images, text, logos and branding — is the intellectual property of DDV Gift Studio and protected by copyright law. You may not copy, reproduce or use any of our content without our prior written permission.

SECTION 8 – THIRD-PARTY TOOLS AND LINKS

We may provide links or access to third-party tools or websites. We are not responsible for their content, privacy practices or services. Your use of any third-party sites is at your own risk.

SECTION 9 – PERSONAL INFORMATION & PRIVACY

We are committed to protecting your personal data. Any personal information you provide (including names, addresses, payment details, and browsing data such as cookies) is collected, stored and processed in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.

Our Privacy Policy explains how we use your data, how we protect it, and your rights regarding your information.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, DDV Gift Studio shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless DDV Gift Studio against any claims, losses or damages arising from your breach of these Terms or violation of any law.

SECTION 12 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

SECTION 13 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please feel free to contact us at: 

Email: info.ddvgiftstudio@gmail.com