Privacy policy
Privacy Policy
Last updated: April 26, 2026
DDV Gift Studio operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase from our store.
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our website.
Personal Information We Collect
We collect the following categories of personal information:
- Contact Information: name, billing address, shipping address, phone number, email address.
- Payment Information: credit/debit card details, payment method information and transaction details (processed securely by our payment providers).
- Account Information: username, password, order history, preferences.
- Transaction & Order Information: items you view, add to cart, purchase, return or cancel.
- Device & Technical Information: IP address, browser type, device information, cookies and similar tracking technologies.
- Communications: messages you send to us (customer support, reviews, emails etc.).
How We Collect Your Information
- Directly from you (when you place an order, create an account, contact us etc.)
- Automatically through cookies, pixels and similar technologies when you browse our website.
- From third-party service providers (e.g. Shopify, payment processors, shipping companies).
How We Use Your Personal Information
We use your personal information to:
- Process your orders and payments
- Send order confirmations and delivery updates
- Provide customer support
- Personalise your shopping experience and show relevant products
- Send marketing communications (only if you have consented)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
Sharing Your Personal Information
We may share your personal information with:
- Shopify (our e-commerce platform)
- Payment processors and shipping companies
- Marketing and analytics service providers
- Legal authorities when required by law
We do not sell your personal information to third parties.
Personalised and Custom Orders
When you order a personalised gift box, we collect and store the details you provide (names, messages, photos etc.) solely to fulfil your order. These details are not used for marketing purposes unless you explicitly agree.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyse traffic and personalise content. You can manage your cookie preferences through our cookie banner or browser settings.
Your Rights (UK & GDPR)
Depending on where you live, you have the following rights regarding your personal data:
- Right to access your personal information
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing (including marketing)
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at the details below. We will respond within one month.
International Data Transfers
Your data may be transferred and stored outside the UK (for example, to Shopify and its service providers). We ensure appropriate safeguards are in place to protect your data.
Data Retention
We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our Services are not intended for children under 18 years old. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
DDV Gift Studio is the data controller responsible for your personal information.