Orders & Delivery

How long does delivery take?

We offer several delivery options across the UK:
• Standard Delivery: 2–4 working days (Free)
• Tracked Delivery: 1–2 working days (aim for next working day) – Free
• Express Delivery: 1 working day – £2
• Guaranteed Next Day Delivery (by 1pm) – £12
When will my order be dispatched?

Orders are typically processed and dispatched within 1–2 working days (Monday–Saturday).

Orders placed before 4:00 PM (Monday–Friday) or 1:00 PM (Saturday) are usually dispatched the same day.
Can I get next day delivery?

Yes! We offer both Express and Guaranteed Next Day Delivery options at checkout.
For the best chance of next-day delivery, please place your order before 10:00 AM.
Do you offer free delivery?

Yes, we offer free UK delivery on all orders.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Products & Personalisation

Can I add a personalised message?

Yes! You can add a gift message at checkout, and we will include it with your order.
Do the gift boxes come ready to gift?

Absolutely. All of our gift boxes are beautifully packaged and ready to gift upon arrival.
Can I customise the contents of a box?

If you have a custom request, please contact us and we’ll do our best to help.
Do gift cards come with every order?

Yes, a complimentary gift card is included with every order
What do the gift cards look like?

We offer three elegant styles: beige, pink, and blue.
Each card is selected to best match the style and colours of your gift box.
Can I choose a specific card?

Of course! If you have a preference, please leave a note in the Special Instructions box at checkout or contact us after placing your order. We’ll do our best to match your request.

10% Off First Order

How do I get 10% off my first order?

To get 10% off your first order, simply register as a customer on our website. Once you sign up and place your first order, the 10% discount will be automatically applied.
Who can use this discount?

This offer is available to new customers only.
Can I use the discount more than once?

No, the discount can only be used once per customer.
Can I combine this discount with other offers?

No, this discount cannot be combined with other promotions or discount codes.
Is there a minimum order value?

There is no minimum order value required.

Support & Policies

What payment methods do you accept?

We accept a wide range of secure payment options, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Klarna
• Shop Pay
• UnionPay

All payments are processed securely to ensure a safe and smooth checkout experience.
What if my order hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please contact us and we will investigate with the courier.
Can I change my delivery address?

Please contact us as soon as possible after placing your order. We’ll try to update it, but we cannot guarantee changes once the order has been processed
Do you accept returns?

If there is an issue with your order, please contact us and we’ll be happy to help resolve it.
How can I contact you?

📧 Email: info.ddvgiftstudio@gmail.com
📞 Phone: +44 7851 512384

We’re always happy to help 💌